help desk
about ordering about delivery about our products about refunds


Are my card details safe?
Your payments are processed through a secure environment within Barclaycard. The Earring Boutique™ does not see or keep any customer card details. Please note that when inputting your payment details at the checkout you will be re-directed to the Barclaycard website. Once complete you will automatically return to the Earring Boutique site.[back to top]

What payment methods do you accept?
We currently only accept payment by Credit Card, Charge Card or Debit Card.[back to top]

What is Verified by Visa and how does it work?
Verified by Visa is a service that protects your card details with a personal password, much in the same way that your PIN number is used when paying in real world shops. If you haven't previously used this service, all you need to do is create a password when you register for the first time. You will be asked to enter your password each time you checkout, just like in the shops.[back to top]

How do I register with Verified by Visa?
You may be asked by your bank to register your card after clicking "confirm order", and will be directed to your bank's website for registration to take place. You will automatically be returned to The Earring Boutique once you have completed the registration process.[back to top]

I don't live in the UK, do you accept other currencies?
You can purchase your order in pounds sterling with your credit card, and the converted amount will show on your credit card statement. Unfortunately we don't have the facility to accept alternative currencies at present.[back to top]

Can I cancel my order once it has been confirmed?
You will receive a confirmation email shortly after your order has been received, and if you respond quickly enough we might be able to cancel your order before it is despatched. If the order is already in processing we regret we cannot make changes at that stage. However, under the United Kingdom Distance Selling Regulations you have the right to cancel the order for a period of up to seven working days starting from the day after you receive your parcel. See our returns section for full details.[back to top]

Who pays for the postage when returning an item?
If you are returning an item to us that was delivered to you at a UK address, the return is free of charge. If you are returning an item to us from outside the UK mainland, the cost of returning it is your responsibility. We also strongly advise that you get proof of postage and insurance to cover the cost of the goods.[back to top]

Can you let me know when you have received my return?
Unfortunately we are unable to let you know when your returned item has been received by us. If you are returning an item to us from outside the UK mainland, we recommend that you return your parcel via recorded mail so that you can track its progress.[back to top]

How long will it take for my replacement to be sent?
From the date that you post the original item back to us, please allow up to 6 working days for the replacement to be delivered to you. We will send you an email confirming the replacement has been despatched. If you have any concerns please contact Customer Services.[back to top]

Can I have my order delivered to my work address?
You can have your order delivered to any address as long as there is someone there to sign for the parcel.[back to top]

I forgot to put in my discount code, can I add it on after the order has been confirmed?
Unfortunately we are unable to apply discount codes once the order has been confirmed.[back to top]

Can I add a personal message to my order if it is a gift for someone?
I'm afraid we are unable to offer this service at the present time. If you wish to send an item as a gift, please enter the recipient's name and address as an alternative shipping name and address at checkout. If you add a comment in the box provided to let us know it is a gift then we will send the invoice to your billing address for your records and will send a gift receipt with the item(s). [back to top]

Do you sell gift vouchers?
I'm afraid we are unable to offer this service at this present time.[back to top]

Where is my order?
For UK mainland delivery addresses:
Once you have received your despatch confirmation email, please allow up to 3 working days for delivery. If after this time you are concerned about the whereabouts of your order please contact Customer Services with your order details to hand.
If delivery has been attempted and nobody was available to provide a signature, the courier will have left a calling card. In this case please contact the courier directly to arrange re-delivery or collection.[back to top]

Can I track my order once it has been despatched?
Yes. You will receive a notification email when your order has been despatched, giving your consignment number and a link to the courier's website. [back to top]

Can someone else sign for my delivery?
Yes, anyone at the specified delivery address can sign for the parcel.[back to top]

Can my parcel be left outside in a safe hiding place if I am out?
As a security measure parcels cannot be left at an address without a signature being obtained by the delivery person. Please enter specific instructions at time of ordering to indicate whether the courier should ask a neighbour to sign for your parcel.[back to top]

Items are missing from my order, will they come in a future delivery?
All items available to purchase on the website are in stock and will be sent in one delivery. Items currently out of stock will not be able to be added to your basket. In the unlikely event that items are missing from your order please contact Customer Services as soon as possible.[back to top]

On receiving my item I have decided I don't want it, can I send it back for a refund?
Absolutely. You have seven days from the day after you receive the item to notify us in writing (including email) that you do not want to keep the item. You will need to contact Customer Services to arrange the return. Once your goods have been received by us, we will issue your refund. Please see our Returns page for full details as some conditions and exclusions apply.[back to top]

On receiving my item I have decided to return it, can I choose something else instead?
If you have decided you want to return your item during the seven day cancellation period, we will issue a refund for the original item. You will have to place a completely new order through our website for any other items.[back to top]

On receiving my item I believe it to be faulty, what do I do?
Please contact Customer Services straight away, with details of your order to hand and one of our team will take details and advise what to do. You have 30 days to return the faulty item to us. We will only issue a replacement once the item has been received by us.[back to top]

The item I have received is incorrect, what do I do?
Please contact customer services straight away, with details of your order to hand and one of our team will take details and advise what to do. You have 30 days to return the incorrect item to us. We will only issue a replacement once the item has been received by us.[back to top]

If something is showing as out of stock, will you get more in?
We may re-stock popular fast selling items, otherwise items may occasionally come back into stock if a customer has cancelled their order. If you want to be notified about a particular item coming back into stock you can select this option below the product details.[back to top]

How can I find out further information about a particular product?
We try to give as much detail about each product as we can, but if we have missed something please call our Customer Services team who will be happy to help.[back to top]

How long will it take for my refund to be sent?
Once we have received your return, please allow up to 3 working days for the refund to be processed. Once processed the refund can take between 3-5 working days to credit your account. If you have any concerns please contact customer services.[back to top]

Why is my refund amount less than the amount I paid for my item(s)?
Please note that postage costs are non refundable. The original postage cost will have been deducted from the amount due to be refunded to you. This applies to orders placed from outside the UK mainland only. [back to top]

Why have postage costs been deducted on my refund amount when I qualified for free delivery?
At this time we do not offer free delivery outside the UK mainland as standard. Should we offer free delivery at any time relating to a promotion or special offer and you subsequently return part of the order causing the order total to fall below any specified qualifying threshold then you will be charged for delivery on the item(s) you choose to keep.[back to top]

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