We will be more than happy to issue you with a refund providing that you notify us within 7 days of receipt and the items are returned within 30 days of receipt, complete, in original condition, unused and with the original packaging.
immediately.
Please take extra care with your order as we cannot accept items for a refund if the goods are not in perfect condition or it is obvious to us that the goods have been used. If your item arrives damaged, please contact
immediately.
This returns policy applies to Website purchases only, and not to purchases made in person at any of our stockists.
UK Mainland (excludes Northern Ireland, Isle of Wight, Channel Islands and Isle of Man)To arrange for your goods to be returned to us, contact
Customer Services quoting your name and address, order number and details of the product and the fault. We will then advise on how to proceed with the return.
We will arrange for a courier to collect your goods free of charge. Should you return your purchase to us by another means, we suggest you obtain insurance to cover any loss or damage. We cannot accept responsibility for any goods returned to us other than via our courier service and such an item will not be deemed to be returned to us until we have received it in our warehouse.
Please note that, for resons of hygiene, we do not accept returns on earrings that have had the security tag removed, unless they are damaged. Should you return earrings to us that we deem to have either been worn or wilfully damaged, we will not issue a refund and we will not return the earrings unless you request that we do so. Should you wish us to return the earrings to you, you will be required to pay for postage.
Please be aware that under our free returns policy for UK mainland we offer to collect your earrings/ring free of charge using our courier service.
We will arrange with you a convenient time, day and collection point where someone will be available to hand the goods over to the courier company. If the courier is unable to make the collection due to no one being available at this prearranged time and place, the returning of the goods to us will then become your responsibility and be at your charge.
UK offshore and outside the UK
We will not refund any delivery charges, sales taxes, customs or import duties that you may have paid in order to secure delivery of the goods to you. You are liable for all costs incurred when returning items to us.
TEB Returns Department
Unit 2 York Road,
Burgess Hill,
West Sussex RH15 9TT,
UK
If you are unclear of any aspect of the procedure please contact
Customer Services 
